We strive to provide a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep. Please read the following information carefully regarding our delivery and order processing policies.

Placing an Order

• Orders can be placed through our official website 24/7.
• Once an order is placed, you will receive a confirmation email with your order details.
• If you do not receive a confirmation email within a few minutes, please check your spam/junk folder or contact us at [your support email].

Order Processing Time

• Orders are typically processed within 1–3 business days.
• During high-demand periods or sales events, processing may take slightly longer.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping & Delivery

• We offer standard and express shipping options. Shipping methods and costs are calculated at checkout.
• Estimated delivery times vary by location:
  • Local Orders: 3–5 business days
  • International Orders: 7–14 business days (customs may cause delays)
• Once your order is shipped, a tracking number will be provided via email.

Shipping Delays

• While we strive to meet estimated delivery times, delays may occur due to:
  • Weather conditions
  • Customs clearance (for international orders)
  • Carrier issues
• We are not responsible for delays once the order has been handed over to the shipping provider.

Incorrect Shipping Information

• Please ensure your shipping address is correct before placing your order.
• We are not responsible for lost packages due to incorrect or incomplete addresses.
• If you realize there is an error, please contact us immediately. If the order hasn’t shipped yet, we’ll do our best to update it.

Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact our support team within 7 days of the delivery date.
• Include your order number and photos (if damaged) so we can assist you promptly.